There is an orchestra of bells and whistles for your site at Rainmaker Platform, for WordPress websites. To list them all would be one boring post and not my intent. When looking at a service anywhere, SUPPORT is extremely important. And often lacking…maybe even missing altogether. I’ve been working my way through the pieces of my website at Rainmaker Platform — Red Leaf Desktop. This week one of the new elements at Rainmaker didn’t play with the theme I’m using to fit the ‘LOOK’ i wanted. The tool works fine, the layout just was not in my perception of a professional look.
I was ‘messing’ with something that did work because I am trying to have some affect on the bottom line costs at Bar JD, which meant changing some services. That meant abandoning the more costly service’s cute forms. I tried adding outside form that just didn’t look right. I sent off a request for an added feature which would involve a plugin-tool that should let my form look almost as cute as the first one. Rainmaker Support responded QUICKLY to suggest using the Opt-In form that is included in the service. I had thought that might not be what I was looking for, but agreed to try it because my form wasn’t working.
We worked entirely via prompt email to get the things I wanted installed. Every communication includes an invitation to be sure to let them know if I need more help. This isn’t my first experience with Rainmaker Support and I like being able to stay with the same tech until we reach a solution. I was disappointed that I still didn’t have the ‘cute’ look that has been the historical choice, but we decided to see what would happen with it after a couple of days. The people who use the photos at Red Leaf Desktop didn’t complain; the problem was entirely personal. I have a page that offers the same Opt-In offer that the widget does; the built-in form works great there. My requested form may work fine also, but I reminded myself that Red Leaf is my site for testing and proving all of the pieces offered by Rainmaker.
Back at the ‘drawing board’, I indulged my desire for a special ‘look’ by creating a button which links to the page with the working form. That button sits where the ‘cute’ form used to be. It means one more click to join the Red Leaf Community, but if someone doesn’t want to do that, we’ve saved them the nuisance of having a form in their face. As the community expands to fuller membership, the quickie (and often insincere) sign-up is avoided.
Support ‘Ain’t Easy’ — whether good or poor.
I’ve seen many comments and complaints on social media or forums about the slack support found in other services. There is a level which I am willing to accept and which becomes the measure about whether I do business with a service or move on. I think that our Internet technology is moving fast making it difficult to find people who can recognize issues. Add that to the bottom line services must deal with…the budget for support people doesn’t include higher rates. Many services outsource their support to other countries where the cost fits their bottom line. Imagine being from any culture and answering a call asking for help with the wing-ding-widget-smackaroo. All of which may truly not be the responsibility of the service! Support techs usually dread and will avoid WordPress questions, unless they are Rainmaker Platform which is a hosting system that has a total WordPress foundation.
I’ve received excellent support advice from US based support and from offshore support. I’ve also had people from each location tell me things that I knew wouldn’t work as they spoke!
Let the SUPPORT at Rainmaker Platform begin!
Among all of the melodic bells and whistles at Rainmaker Platform, I’ve tested and re-tested support and found it to be Blue Ribbon worthy.